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This website is hosted and operated by (or on behalf of) EG On The Move Limited (trading as EV On the Move) whose registered address is Waterside Head Office, Haslingden Road, Guide, Blackburn, Lancashire, England, BB1 2FA and whose registered company number if 14960308.
Throughout this Privacy Notice, when We use terms like “We”, “Us”, “Our” or “EVOTM”, we’re referring to EG On The Move Limited.
We are the organisation that is responsible for the Personal Data processing that this Privacy Notice describes. We are described in data protection legislation as being the “controller” of Your Personal Data.
There are a number of companies in Our group, namely: EG Retail Services Limited, EG Property Limited, EG On The Move 2 Limited and Made To Order Limited. We refer to these companies collectively as the EVOTM Companies. The general processing safeguards in this Privacy Notice apply to all of the EVOTM Companies.
Any capitalised terms that are not defined herein shall have the meaning given to them in the EVOTM App Driver Terms and Conditions.
Our data protection registration
We are registered as a controller with the Information Commissioner’s Office (the “ICO”). The ICO is the UK regulator of data protection law. Our ICO registration number is ZB639948.
How to contact us
If You ever have a query about how We’re handling Your Personal Data, or You want to exercise a right in relation to Your Personal Data, there are a number of ways You can contact Us.
You can write to us at: DPO, EV On The Move, Waterside Head Office, Haslingden Road, Guide, Blackburn, Lancashire, United Kingdom, BB1 2FA.
If You’d prefer to email, You can contact Us at dpo@eg-otm.com.
OUR COMMITMENT TO YOU
We are committed to respecting and upholding Your privacy rights. In this Privacy Notice, We describe how We collect, use, and share Your Personal Data in relation to Your EVOTM Account on the Mobile App. We also explain what rights You have in relation to Your Personal Data.
Privacy and data protection are ever changing and enhancing the rights of individuals. As such, We review how We use Your Personal Data, and We may update this Privacy Notice from time to time to reflect this, and to reflect any changes in the law. The Privacy Notice displayed on the Mobile App is always the most up to date version. We would encourage You to re-visit Our Privacy Notice from time to time so that You are aware of any relevant updates We have made.
Personal Data belonging to children
Our websites and Our Services are not intended for children and We do not knowingly collect data relating to children. If You are under the age of 17, You should not be using the Mobile App. If you are a parent or guardian of a minor and you have reason to believe your child or ward has provided Us with their Personal Data without your prior consent, please contact Us to request the erasure of their Personal Data or for the minor to be unsubscribed from Our mailing lists.
What do we mean by “Personal Data” and “data subject”?
We recognise that the law defines “Personal Data” very broadly, namely as being “any information relating to an identified or identifiable natural person” (also known or referred to as a “data subject”).
A data subject is any living individual “who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
HOW DO WE CATEGORISE PERSONAL DATA?
To help explain the different types of Personal Data which We use, We have grouped Personal Data into categories below.
Identity data
Data specifically related to Your identity, including: Your full name, title and date of birth. In connection with your EVOTM account, this includes your username and associated account registration details.
Contact data
Your contact data, including, email addresses, telephone numbers and postal address details.
CCTV data
Still or moving images of You (from which you can be identified), or of Your vehicle (in which the vehicle registration number is visible), which are captured by CCTV operated by Us.
Technical data
Technical data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices You use to access Our website or Mobile App.
Marketing data
We like to develop lasting relationships and to help with this We might wish to collect information about Your marketing preferences. We shall only send timely and relevant information about services and products We care about and that We think are relevant to You. You always have the option to decline this, or to opt out at any point.
Location data
We will access and collect Your geolocation data in order to facilitate Our Services, such as enabling the functionality of Our websites or Mobile App to provide You with information about sites, stores or Chargers near You. We may also use data about the location of the device You are using to help Us understand how Our website and other services and functionality are being used and to deliver more relevant advertising (see the Marketing data section of this Privacy Notice).
Transaction data
We may collect data relating to the products You buy (including details of Your Charging Session), billing address and Payment Card details.
Data relating to Your engagement with Us
We collect data from You when you submit a review, comment or provide other content to Our websites, social networking pages, the Mobile App, and when You contact Us. In addition, We may track when You like Our social media page(s) or share Our content through Facebook, Twitter, Instagram or other social networking platforms.
HOW WE COLLECT YOUR PERSONAL DATA
Personal Data You voluntarily provide to Us
We only collect Personal Data that is relevant to Our relationship with You, for example:
- when You subscribe to Our mailing lists;
- when Your images are captured by Us via CCTV cameras while You are within or in the vicinity of properties which We operate and use;
- when You use Our Services or enter into transactions with Us, or express an interest in doing so, including in person at one of Our many locations, or electronically (via Our website or Mobile App);
- when You communicate with Us by telephone, email, via Our website or through other communication channels, for example, through social media platforms or the Mobile App;
- when You make a purchase through Our websites or Mobile App; and/or
- when You submit Your Personal Data to Us for any other reason.
HOW AND WHY WE PROCESS YOUR PERSONAL DATA
Lawful basis
There are specific reasons set out in data protection law that ensure Personal Data processing is fair and lawful, which is known as a “lawful basis”. We always have a lawful basis for processing of Your Personal Data.
We have set out in the table below the ways in which We process Your Personal Data, Our lawful basis for doing so, and how We ensure Your data and rights are respected.
The lawful bases below include:
- Contractual Obligation – where it is necessary for us to process Your Personal Data to perform our contractual obligations to You, when you use the Mobile App or make any purchase through it or through Our websites.
- Legitimate Interest – where it is necessary for us to process Your Personal Data for the purposes of our or someone else’s legitimate interests, and your own rights of privacy do not override those legitimate interests.
- Legal Obligation – where it is necessary for us to process Your Personal Data in order to comply with law or regulation.
- Consent – where you have given consent to the processing for a specific purpose.
| Processing type | Data category | Our lawful basis | Specific purpose |
|---|---|---|---|
| Marketing communications | Identity, Contact & Marketing data | Legitimate Interests | When You’ve asked Us to, or if You are an existing customer, We’ll use Your information to contact You with details of Our products, events and services and to facilitate Our relationship with You. You have the right to opt-out of email marketing at any time, and to object to marketing in any form. |
| Customer service and identity verification | Identity, Contact, CCTV, Technical & Transaction data | Contractual Obligation; Legitimate Interest | We may process Your Personal Data in the normal course of providing services to You and making the EVOTM App available to You. We also keep and maintain records of any enquiry or complaint made by You (which may include customer service tickets), in order to manage Our customer service processes efficiently and to improve Our future services. In some circumstances, such as if you make a Data Subject Access Request, we may obtain documents from You such as driving licences or utility bills, which are used by us solely to verify your identity. |
| Collection/analysis of statistical information about website and Mobile App usage | Technical data | Consent | We may use cookies to collect information about how You use Our website or Mobile App, what links You follow and tells Us what You’re most interested in. Other than cookies which are strictly necessary for Our website or Mobile App to function as intended, We shall seek Your consent to the use of these cookies. |
| Disclosure to regulators, government bodies, law enforcement agencies, and Our professional advisers | Identity, Contact, CCTV, Location, Technical & Transaction data (including Special category and/or criminal offence data) | Legal Obligation; Legitimate Interests | We are subject to reporting, filing and (in some cases) audits and assessments to or by regulators, government entities (such as HMRC or Companies House) and industry standard bodies. In this context, We may be required to share information with disclose Your Personal Data either to comply with the law or in the protection of Our business interests. |
| Administrative and business purposes, including to improve our operational efficiencies | All categories | Legitimate Interest | We may process Your Personal Data for administrative and business purposes, and to analyse and enhance our operational efficiency. We may disclose Your personal information to other EVOTM Companies, Our investors and third parties who provide services to Us, including Our service providers and data processors (providing services such as hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, marketing, human resources, professional services, tracing services and when We investigate suspected theft) and Our consultants and professional advisors (such as accountants, compliance, lawyers, auditors). |
| Security & Safety | Identity, Contact, CCTV & Technical data | Legal Obligation / Legitimate Interest | We may process Personal Data for the purposes of security and safety. This is in connection with the buildings that We own and/or rent through the systems that We operate throughout the organisation. We use CCTV in and around Our sites, and We also use cameras that will automatically recognise Your vehicle registrations, known as ANPR. We use these technologies for Your security and safety, and to prevent and detect crime. CCTV and ANPR images may be disclosed by Us to police forces (or other UK law enforcement agencies) from time to time in connection with criminal investigations they are pursuing. |
| Personalise content | Contact information, Technical data, Location data | Consent | We may make recommendations, promotions and offers to You about Our products and services; tailor the information that We send or display to You; offer customisation, based on Your location; and otherwise personalise Your experiences based on Your purchase history and Your interactions with Our websites, the Mobile App, and social networking pages. |
| Testimonials | Identity information | Consent | We may publish Your user experience on Our websites or social networking pages. |
If You provide consent to processing
If we seek Your consent in respect of a specific purpose, and You have given Us Your consent to process Your Personal Data for that purpose, You may withdraw Your consent at any time. When seeking Your consent, We shall provide clear and specific information to You about what You are consenting to, in a transparent and unambiguous way.
SHARING OF YOUR PERSONAL DATA
Sharing with Our service providers
In the normal course of Our business, We may share Your Personal Data with other businesses who provide services to Us, and who process that data for Us and on Our behalf. When disclosing personal information to third parties, We have contracts with these third parties to protect Your personal information, which ensures We are compliant with the law and so that they only process Your personal information in accordance with Our instructions. This includes sharing with vendors and service providers, who are engaged to provide business, support, operational and/or administrative functions such as IT support, auditing, legal, marketing, website maintenance, payment, fulfilment and delivery of orders. It might also include sharing of data with credit reference agencies, debt collection and tracing agencies.
Sharing with other businesses
We may also share Your Personal Data with other businesses, who use that data for their own purposes (and as independent ‘data controllers’). Examples of this are as follows:
- if Our business is sold or integrated with another business, Your details will be disclosed to Our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business;
- data may be shared to other EVOTM companies, where necessary or desirable for centralised management purposes, including operations, marketing, IT, HR or finance functions, and this may include sharing with international entities or colleagues;
- data may be shared with regulatory authorities, statutory bodies or public agencies, including to support their investigations or enquiries;
- data including CCTV footage may be shared with government or law enforcement authorities, in connection with their discharge of their public duties (such as the prevention and detection of crime); and
- We may also share data with businesses with whom We work (such as fuel loyalty card providers), who need to have that data in order to provide Services to You whilst engaging with Us or whilst visiting Our sites or stores.
International transfer of Your Personal Data
In the provision of Our websites, Mobile App and Services to You, We may from time to time need to transfer data to other entities which are based outside of the UK. The UK General Data Protection Regulation has strict rules about data transfers to international organisations and so, where this occurs, We shall ensure We have put in place all safeguards required by the law. This may include specific rules around how and where data is transferred, and entering into contracts with them which have been approved by the UK or EU authorities as providing an appropriate level of protection for Your data.
If You would like any more information, please contact Our Data Protection Officer, the details of whom can be found at the end of this Privacy Notice.
Third-party links
Our websites and Mobile App may contain links to third-party websites. Any access to and use of these linked websites is not governed by this Notice, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites. Please read their respective privacy notices for information about how these third parties handle the processing of personal information and other information.
THE SECURITY OF YOUR PERSONAL DATA
Unauthorised access
We have security measures in place to prevent Your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Specific access
We limit access to Your Personal Data to those employees, agents, contractors and other third parties who have been authorised to access it.
Vulnerabilities
We have put in place procedures to deal with any suspected Personal Data breach. We will notify You and the appropriate supervisory authority of a breach where We are legally required to do so.
We cannot guarantee that Our systems or applications are invulnerable to security breaches, or that Your use of our systems or applications is safe and protected from viruses or other vulnerabilities.
Also We cannot guarantee the security of information that You choose to send Us electronically. Sending data to Us electronically is entirely at Your own risk.
HOW LONG WE KEEP YOUR PERSONAL DATA
We will only retain Your Personal Data for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, We consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of it, the purposes for which We process, and the applicable legal requirements.
Details of retention periods for different aspects of Your Personal Data are available on request from our DPO’s office at dpo@eg-otm.com.
YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
At any point while We are processing Your Personal Data, You may exercise certain rights against Us, known as ‘data subject rights’. These rights differ depending on Your location, but We have set out below a short explanation of Your rights which apply if You reside in the UK.
Right of access
You have the right to request copies (or summaries) of information that We hold about You. Access to a copy of Your personal information is known as a ‘Data Subject Access Request’, and is usually free of charge. We have a one-month time period with which to respond; however, if Your request is complex then We may extend that limit by up to two further months. We may also ask for a reasonable administration fee if Your request is manifestly unfounded or excessive in nature, or if further copies of data are requested.
If You wish to make a Data Subject Access Request relating to CCTV footage, please note that no audio is recorded, and that Our CCTV footage is automatically overwritten after a period of time (usually 30 days). Also, please note that in most cases, we are obliged to redact any information given to you so that the identities of others is removed.
Right of rectification
You have a right to review and correct data that We hold about You that is inaccurate or incomplete.
Right to be forgotten
In certain circumstances You can ask for the data We hold about You to be erased from Our records. A request to be forgotten is not an absolute right and we may have grounds in certain circumstances to retain Your data, in accordance with the law.
Right to restriction of processing
Where certain conditions apply, You have a right to restrict Our processing. In particular, if We do not need to process Your data in order to meet a contractual or other legal requirement, or in relation to the Services, or if We are using Your data only for direct marketing, then You may be entitled to restrict Our further usage of it.
Right of portability
You have the right to have the data that you have provided to Us, for the fulfilment of a contract or where You have provided Your consent, transferred in a structured and machine-readable format to another organisation.
Right to object
You have the right to object to certain types of processing, in particular where We process Your Personal Data for marketing purposes. You will be able to object to or opt out of any marketing message We send to You.
Right to object to automated processing, including profiling
You also have the right not to be subject to a decision based solely on automated processing (including profiling), which has a legal effect on You or similarly significantly affects You.
QUERIES, COMPLAINTS AND FURTHER INFORMATION
What to do when things don’t go as planned
If You have a query or complaint about how Your Personal Data is being handled by Us, You can write to us at DPO, EV On The Move Ltd, Waterside Head Office, Haslingden Road, Guide, Blackburn, Lancashire, United Kingdom, BB1 2FA.
Alternatively You may email Us at dpo@eg-otm.com.
Your right to complain to the ICO
You also have the right to complain directly to the UK regulator, the Information Commissioner’s Office (the “ICO”). Details of how to contact them may be found at https://ico.org.uk/make-a-complaint/.
If You’d like more information about this Privacy Notice
If You have any queries about this Privacy Notice, please get in touch with our Privacy & Data Protection team, by emailing Us at dpo@eg-otm.com.
This Privacy Notice is effective from October 2025.